Cricket Merchant Reviews
(Rated by 4 users)
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Payment Methods
- Verified Store VERIFIED
- Free shipping: Orders $50+
- In-store pickup: Ready in 2 hours
- 30-Day Returns
- Gap Good Rewards (4 brands)
Payment Methods
- Tops: $23 - $70
- Bottoms: $27 - $70
- Outerwear: $34 - $70
- Kids: $29 - $75
Overall Rating
4.8
Base on 4 Reviews
Ratings by Feature
Ratings by Feature
- Good Value4.3
- Return Policy5.0
- Shipping & Delivery5.0
- Customer Service5.0
Recent Customer Reviews (4)
Erin D'Albertis
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Pascal Pichette
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Sarah Parker
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Eve North
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Cricket Merchant Pricing
Cricket pads
$12.99 - $224.99
Cricket Merchant Pros & Cons
Pros
1
Wide Variety and Quality Products: Cricket Merchant offers a large selection of cricket equipment including top brands like Kookaburra, SG, SS, MACE, Stanford & CM. They also provide specialized items such as custom helmets and training nets like THE V MAX designed for targeted training.
2
Expert Knowledge and Customer Service: Customers have praised the knowledgeable staff who provide detailed advice without rushing. The owner is noted for fairness, integrity, and a customer-first approach.
3
Convenience: The store provides both online shopping with express delivery options and an in-store experience at their Naperville location. They offer pickup in-store as well as a price match guarantee to ensure competitive pricing.
4
Additional Facilities: Besides retail, they operate Chicagoland’s premier indoor cricket facility which adds value for players looking to practice or train professionally.
CONS
1
Inconsistent Product Durability: Some customers reported issues with product quality such as bats developing cracks shortly after purchase. This has led to dissatisfaction due to lack of timely follow-up or resolution from the store management.
2
Mixed Reviews on Reliability: While many reviews are positive (4.8 star rating), there are some negative experiences regarding customer service responsiveness after purchase problems arise.
Cricket Merchant Features and Benefits
Features
Wide Range of Original Brand Products
Offers authentic cricket equipment from top brands such as Kookaburra, SG, SS, MACE, Stanford, CM, Nivia, Tornado, and Gunn & Moore, including bats made from English willow with high-quality craftsmanship used by international players, providing access to premium quality gear trusted by professionals worldwide.
Price Match Guarantee
Beats lower prices found on qualifying competitors' websites before purchase, ensuring competitive pricing, value for money, and refunds of the difference if cheaper prices are found elsewhere for original brand products.
Extensive Product Selection
Stocks various cricket gear including leather balls, custom helmets, batting pads with durable materials, and training nets like THE V MAX, supporting all levels of players from beginners to professionals.
User-Friendly Services
Provides express delivery options, in-store pickup at Naperville location, and 24/7 customer support via phone or online, enhancing convenience and customer experience.
Secure Payment and Customer Assurance
All orders over $100 are secured with 100% secure payment methods, with over 26K customers served, emphasizing trustworthiness.
Warranty and Service Commitment
All products come covered under brand warranties varying by item, with strong post-purchase service support for assistance.
Free Shipping Thresholds
Free shipping on orders over $100 within Continental USA, over $350 to USA and Canada, and all cricket bats priced at or above $550 shipped free worldwide.
Expert Knowledge and Customer Service
Knowledgeable staff provides detailed advice without rushing, with a customer-first approach noted for fairness and integrity, offering peace of mind before and after purchase.
Additional Facilities
Operates Chicagoland’s premier indoor cricket facility, adding value for players looking to practice or train professionally.